Where can you raise a concern?

Choose the route that matches the concern

Send a complaint about a doctor to the Massachusetts medicine board for review.

For a nurse or nurse practitioner, the nursing board has its own complaint form.

For a complaint about a pharmacy, pharmacist or physician assistant, use the form on the state’s health-professions complaint website.

For misleading sales or a business dispute, the Massachusetts Attorney General accepts consumer complaints.

Keep a plain account of what happened

You can gather messages, receipts, the product label and your notes about the exchange. Read the form before sending it, and keep a copy for yourself.

The state’s health-professions complaint website needs a separate form for each person or business. If your complaint is about both a pharmacy and a pharmacist, send a form for each. You cannot reopen a form to change it after sending it.

A medicine problem has another reporting route

Patients can also report medicine problems through MedWatch, the Food and Drug Administration’s reporting service.